Privacy Policy

We may collect information that you provide directly to us, information related to your rental or service request, payment-related information, website usage information, and service documentation.

Information we may collect includes, but is not limited to:

• Name
• Email address
• Phone number
• Billing address
• Delivery or service address
• Dumpster rental details
• Requested delivery and pickup dates
• Dumpster size
• Rental period
• Payment-related information
• Messages, notes, photos, or special instructions submitted through our website, forms, email, text, phone, or social media
• Information related to your rental, including overages, prohibited items, service issues, account history, load details, delivery notes, pickup notes, and customer communications
• Information needed to process quotes, bookings, invoices, refunds, disputes, or service changes

We may also collect information created during service, including photos, videos, notes, records, and documentation of the dumpster, placement area, driveway or surface condition, access conditions, load level, prohibited materials, blocked access, unsafe conditions, property condition, damage, or any other relevant service condition.

When you visit our website, we may collect basic website and device information, including:

• Browser type
• Device type
• IP address or general location information
• Pages visited
• Buttons or links clicked
• Referring website or search source
• General website activity
• Date and time of visits
• Cookies, pixels, analytics identifiers, or similar tracking technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, improve user experience, support website functionality, measure marketing performance, and understand how visitors find and use our website.

We use Google Analytics to help us understand how visitors use our website. Google Analytics may use cookies and similar technologies to collect information such as device type, browser, pages visited, interactions with our website, and general usage activity. Google may process this information according to its own privacy practices. You can learn more about how Google uses information from sites and apps that use its services at google.com/policies/privacy/partners.

If we use advertising pixels or similar marketing technologies, they may help us measure ad performance, understand how visitors interact with our website, or show NOCA-related advertising. We do not sell personal information for money.

We may use additional analytics, advertising, or tracking technologies from time to time. You may be able to disable cookies through your browser settings, but some website features may not work properly.

We use the information we collect to operate NOCA's business and provide dumpster rental services.

We may use your information to:

• Provide dumpster rental services
• Process quote requests
• Schedule delivery and pickup
• Communicate with you about your order, quote, delivery, pickup, payment, invoice, or service issue
• Send confirmations, updates, invoices, receipts, reminders, and service notices
• Process payments
• Keep a payment method on file when authorized
• Charge for rental fees, overages, extra days, prohibited items, failed trips, return trips, special item fees, rejected loads, damage, cleanup, disposal surcharges, or other authorized charges
• Document delivery, pickup, placement, access, load condition, damage, prohibited materials, or service issues
• Respond to customer questions or support requests
• Improve our website, services, scheduling, operations, and customer experience
• Prevent fraud, unauthorized use, payment disputes, or misuse of our services
• Protect our company, customers, drivers, equipment, property, and legal rights
• Resolve billing issues, disputes, insurance matters, legal claims, or collection matters
• Comply with legal, tax, accounting, insurance, safety, and business obligations

Payments may be processed through third-party payment processors, including Stripe or other payment service providers.

NOCA does not store full credit card numbers on its own website or ordinary business systems. Payment card information may be securely processed, tokenized, stored, or handled by our payment processor according to that provider's security standards and privacy practices.

When you authorize NOCA to keep a card or payment method on file, that authorization may be used for charges related to your dumpster rental or services, including but not limited to:

• Rental charges
• Overweight charges
• Disposal overages
• Additional rental days
• Blocked delivery or pickup fees
• Failed trip fees
• Return trip fees
• Relocation fees
• Wait time
• Prohibited item fees
• Special item fees
• Rejected or contaminated load fees
• Cleanup fees
• Dumpster or equipment damage
• Towing or recovery fees
• Administrative costs
• Collection-related charges
• Other charges described in our Terms of Service and Rental Agreement

Payment disputes, chargebacks, failed payments, or returned payments may require us to share relevant rental records, communications, documentation, invoices, photos, or service details with payment processors, banks, card networks, collection providers, legal advisors, or other parties involved in resolving the issue.

NOCA may photograph, video, or otherwise document the dumpster, placement area, driveway or surface condition, access conditions, load level, prohibited materials, blocked access, unsafe conditions, property condition, damage, or any other relevant condition before, during, or after delivery, service, or pickup.

We may use this documentation for:

• Operational records
• Delivery and pickup verification
• Billing
• Overweight, overfilled, blocked-access, or prohibited-item documentation
• Dispute resolution
• Insurance purposes
• Safety review
• Collection of fees
• Enforcement of our Terms
• Legal or business recordkeeping

Photos and documentation are generally used for business, safety, billing, insurance, and dispute purposes. We do not sell this documentation to advertisers.

By submitting your information, requesting a quote, booking service, making a payment, or contacting us, you agree that NOCA may contact you by phone, email, text message, voicemail, or other communication methods regarding your quote, booking, delivery, pickup, invoice, payment, service issue, account, or related business matter.

If you provide your phone number or opt in to text alerts, you consent to receive text messages from NOCA related to your rental, including booking confirmations, scheduling, delivery and pickup reminders, payment notices, and service updates. Message frequency may vary. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to a text message from NOCA, and you can reply HELP for assistance. Opting out of text messages does not affect your rental, but we may then need to reach you by phone or email for service-related matters. Consenting to text messages is not a condition of renting from us.

You may also opt out of non-essential marketing messages when an opt-out method is provided. Opting out of marketing messages does not prevent NOCA from sending service-related communications, including messages about quotes, bookings, deliveries, pickups, invoices, payment issues, safety issues, or active rentals.

We may retain communications with you for business, service, legal, billing, safety, dispute, and recordkeeping purposes.

We do not sell customer personal information to advertisers or data brokers.

We may share information when reasonably necessary to operate our business, provide services, process payments, comply with law, protect our rights, or manage our records.

We may share information with:

• Payment processors
• Booking, checkout, calendar, and scheduling software providers
• Website hosting providers
• Email, phone, SMS, or communication providers
• Accounting or invoicing providers
• Disposal facilities, transfer stations, landfills, or service partners when needed
• Insurance providers
• Legal, tax, accounting, collection, or professional advisors
• Technology, database, or business software providers
• Government agencies, regulators, courts, or law enforcement when required or permitted by law
• Banks, card networks, or payment dispute processors when needed to respond to payment disputes or chargebacks

We only share information as needed to provide services, process payments, communicate with customers, comply with the law, protect our rights, resolve disputes, collect amounts owed, or operate our business.

NOCA may use third-party platforms and providers to operate our business. These may include payment processors, website hosts, booking tools, checkout tools, calendar tools, scheduling tools, email tools, SMS tools, accounting software, analytics tools, customer management tools, and other business service providers.

These providers may process information on NOCA's behalf or according to their own privacy policies, security practices, and contractual obligations.

Examples may include:

• Payment processors such as Stripe
• Website hosting and website platform providers
• Booking, checkout, calendar, and scheduling tools
• Email and text message providers
• Analytics or marketing measurement tools, such as Google Analytics
• Accounting, invoicing, or business management tools
• Disposal, landfill, or transfer station partners when needed for service

We are not responsible for the privacy practices of third-party websites, services, or platforms that we do not control.

NOCA may use, retain, or disclose information when we believe it is reasonably necessary to:

• Comply with applicable law
• Respond to legal requests, subpoenas, court orders, or government inquiries
• Enforce our Terms of Service and Rental Agreement
• Protect NOCA's rights, property, equipment, drivers, customers, or business
• Investigate fraud, misuse, unsafe conditions, prohibited materials, payment disputes, or unauthorized activity
• Document accidents, damage, property conditions, blocked access, overfilled dumpsters, prohibited items, or unsafe loads
• Support insurance claims or defense
• Collect unpaid balances
• Resolve disputes or potential disputes
• Maintain tax, accounting, insurance, and business records

We retain customer information for as long as reasonably necessary to provide services, maintain business records, process payments, resolve disputes, collect amounts owed, comply with legal, tax, accounting, and insurance obligations, and protect our business interests.

NOCA may retain records, photos, videos, communications, invoices, payment records, service notes, placement documentation, load documentation, and related service records for a minimum of three (3) years following the rental date, and longer when reasonably necessary for legal, tax, accounting, insurance, collection, business, or dispute purposes.

Some information may be retained by third-party providers, such as payment processors, booking platforms, communication tools, or accounting providers, according to their own retention policies.

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, payment system, email system, text message system, software platform, or internet transmission is completely secure. Customers should avoid sending full credit card numbers, sensitive financial information, or highly sensitive personal information through ordinary email, text message, or unsecured forms.

If we become aware of a security incident involving personal information, we will investigate and provide notices when required by applicable law.

If you believe your information has been compromised in connection with NOCA's services, please contact us.

You may contact us to request that we update, correct, or delete certain personal information, subject to our legal, tax, accounting, billing, collection, insurance, safety, dispute, and business recordkeeping obligations.

You may request information about certain personal information we maintain about you. We may need to verify your identity before fulfilling certain requests.

We may not be able to delete information that we need to complete a rental, process payments, maintain business records, comply with legal obligations, resolve disputes, collect amounts owed, defend claims, or enforce our Terms.

You may unsubscribe from non-essential marketing emails if we send them.

You may opt out of text messages at any time by replying STOP to a text message from NOCA, or reply HELP for assistance. Service-related communications may still be sent when needed for quotes, bookings, deliveries, pickups, invoices, active rentals, payment issues, or safety issues.

You may disable cookies through your browser settings, though some website features may not work properly.

Our services are intended for adults and are not directed to children.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

Our website may link to third-party websites, services, booking platforms, social media pages, payment processors, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. You should review the privacy policies of any third-party services you use.

If NOCA is involved in a merger, acquisition, sale, financing, restructuring, transfer of assets, or similar business transaction, customer information may be transferred or disclosed as part of that transaction, subject to applicable law.

NOCA provides dumpster rental and related services primarily in Southern Maine.

Our website and services are intended for users located in the United States. If you access our website from outside the United States, you understand that your information may be processed and stored in the United States.

This Privacy Policy works together with NOCA's Terms of Service and Rental Agreement.

The Terms explain customer responsibilities, payment authorization, rental rules, documentation rights, and other service terms.

If there is a conflict between this Privacy Policy and the Terms regarding privacy or data practices, this Privacy Policy controls for privacy and data-practice matters.

If there is a conflict about rental responsibilities, payment obligations, service rules, fees, property risk, equipment use, or liability, the Terms control.

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised effective date. Changes apply prospectively unless otherwise required by law.

Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact us at:

NOCA Dumpsters
NOCA Holdings LLC d/b/a NOCA Dumpsters
Email: Info@NocaDumpsters.com
Phone: 207-600-5550
Service Area: Southern Maine